Company: SA Enterprises (Vistafe)
Effective Date: 7/11/2025
- Overview
At Vistafe we aim to ensure customer satisfaction. Due to the perishable nature of food products, returns are limited. We accept returns or replacements only under specific conditions.
- Eligibility for Return/Replacement
We will consider return/replacement if:
– Wrong item delivered,
– Product received is damaged, defective or tampered with on arrival.
Requests must be raised within 48 hours of delivery with order number and photo evidence.
- Non-Returnable Items
Opened or consumed products are non-returnable except when damaged/tampered at delivery.
- How to Request a Return/Replacement
Email our support team at businessvistafe@gmail.com with:
– Order number
– Photos of the product and packaging
– Description of the issue.
- Refunds
If refund is approved, it will be processed to the original payment method within 5–7 business days. Shipping charges are non-refundable unless the return is due to our error.
- Replacements
When a replacement is approved, we will dispatch a replacement product at no extra cost (subject to stock availability).
- Cancellation
Orders can be cancelled before dispatch for a full refund. Cancellations requested after dispatch will be processed as returns per the above policy.